Bank of Spain — Customer Service
Banco de España's customer complaints service for banking, payment and credit disputes. Decisions are not binding but companies generally comply. For insurance: DGSFP. For securities: CNMV.
Response Time
~105 days
Languages
es, en
Cost
Free to use
Online Filing
Available
Contact Directly
You can file your claim directly with Bank of Spain — Customer Service using their official channels.
Eligibility Notes
Typical resolution: 3–4 months. Fee: Free. Online form: https://sedeelectronica.bde.es/sede/es/menu/reclamaciones/.
Organization Type
regulator
Jurisdiction
Country
ES
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