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Bank of Spain — Customer Service

Banco de España's customer complaints service for banking, payment and credit disputes. Decisions are not binding but companies generally comply. For insurance: DGSFP. For securities: CNMV.

Response Time
~105 days
Languages

es, en

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Bank of Spain — Customer Service using their official channels.

Eligibility Notes

Typical resolution: 3–4 months. Fee: Free. Online form: https://sedeelectronica.bde.es/sede/es/menu/reclamaciones/.

Organization Type

regulator

Jurisdiction

Country

ES

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