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National Commission for Protection and Defense of Financial Services Users

Mexico's financial ombudsman. Handles disputes with banks, insurance companies, AFOREs (pension), credit cards, and fintechs. Provides free mediation and arbitration.

Response Time
~60 days
Languages

es

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with National Commission for Protection and Defense of Financial Services Users using their official channels.

Eligibility Notes

Typical resolution: 30–90 days. Fee: Free. Online form: https://phpapps.condusef.gob.mx/condusef_reclamacion/index.php.

Organization Type

regulator

Jurisdiction

Country

MX

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