National Commission for Protection and Defense of Financial Services Users
Mexico's financial ombudsman. Handles disputes with banks, insurance companies, AFOREs (pension), credit cards, and fintechs. Provides free mediation and arbitration.
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Contact Directly
You can file your claim directly with National Commission for Protection and Defense of Financial Services Users using their official channels.
Eligibility Notes
Typical resolution: 30–90 days. Fee: Free. Online form: https://phpapps.condusef.gob.mx/condusef_reclamacion/index.php.
Organization Type
regulator
Jurisdiction
Country
MX
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