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Central Bank of Brazil — Consumer Service

Central Bank consumer service (Fale Conosco). Handles complaints about banks, payment institutions, credit. Each bank must have an Ouvidoria (internal ombudsman) — escalate there first, then to BCB if unsatisfied.

Response Time
~20 days
Languages

pt

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Central Bank of Brazil — Consumer Service using their official channels.

Eligibility Notes

Typical resolution: 10–30 days. Fee: Free. Online form: https://www.bcb.gov.br/. For insurance: SUSEP Ouvidoria +55 21 3233-4000. For securities: CVM Ouvidoria.

Organization Type

consumer org

Jurisdiction

Country

BR

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