Central Bank of Brazil — Consumer Service
Central Bank consumer service (Fale Conosco). Handles complaints about banks, payment institutions, credit. Each bank must have an Ouvidoria (internal ombudsman) — escalate there first, then to BCB if unsatisfied.
pt
Contact Directly
You can file your claim directly with Central Bank of Brazil — Consumer Service using their official channels.
Eligibility Notes
Typical resolution: 10–30 days. Fee: Free. Online form: https://www.bcb.gov.br/. For insurance: SUSEP Ouvidoria +55 21 3233-4000. For securities: CVM Ouvidoria.
Organization Type
consumer org
Jurisdiction
Country
BR
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