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Consumer Protection Foundation

Brazil's consumer protection system. Use consumidor.gov.br (national portal) — 80%+ of registered companies respond. Each state has its own PROCON. Covers goods, services, financial, telecom, and digital products under Consumer Defence Code (CDC).

Response Time
~60 days
Languages

pt

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Consumer Protection Foundation using their official channels.

Eligibility Notes

Typical resolution: 30–90 days. Fee: Free. Online form: https://www.consumidor.gov.br/. consumidor.gov.br is the most effective first step — most major companies resolve within 10 days on the platform.

Organization Type

consumer org

Jurisdiction

Country

BR

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