Federal Office of Justice — Consumer Dispute Resolution
Germany's universal consumer arbitration board (Universalschlichtungsstelle). Handles disputes not covered by sectoral ADR bodies. EU ODR platform partner. Free for consumers.
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Contact Directly
You can file your claim directly with Federal Office of Justice — Consumer Dispute Resolution using their official channels.
Eligibility Notes
Typical resolution: 90 days. Fee: Free. Online form: https://www.universalschlichtungsstelle.de/. Accepts cross-border complaints.
Organization Type
consumer org
Jurisdiction
Country
DE
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