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Ombudsman for Banking Services and Investments

Canada's national financial services ombudsman. Investigates complaints against banks and investment firms that are OBSI members. Recommendations are not binding but are followed by virtually all members.

Response Time
~150 days
Languages

en, fr

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Ombudsman for Banking Services and Investments using their official channels.

Eligibility Notes

Typical resolution: 4–6 months. Fee: Free. Online form: https://www.obsi.ca/en/making-a-complaint/. Must first complain to the firm and allow 90 days for a response before escalating to OBSI.

Organization Type

ombudsman

Jurisdiction

Country

CA

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